FAQ
1. What sizes do you offer in your winter collection?
We offer a wide range of sizes from XS to XXL to accommodate all body types. Please refer to our size chart for more details on measurements.
2. How do I care for my winter clothing?
To keep your winter garments looking fresh, we recommend following the care instructions on the label. Generally, cold machine wash, gentle cycles, and air-drying are best to preserve the fabric and shape. For items like wool coats, dry cleaning is advised.
3. Do you offer international shipping?
Yes, we offer international shipping to many countries. Please check our shipping policy page for more information about specific regions and estimated delivery times.
4. How long does shipping take?
Shipping times vary depending on your location. For domestic orders, delivery typically takes 3-7 business days. International orders may take between 7-14 business days.
5. Can I return or exchange my winter items?
We offer returns and exchanges within 30 days of purchase. Items must be in unused, unworn condition with all original tags attached. Please see our Returns & Exchanges page for more details.
6. Are your winter coats insulated?
Yes, most of our winter coats are designed with insulation to keep you warm in cold weather. We use high-quality synthetic and natural insulation materials to ensure comfort and warmth.
7. Do you have a loyalty program or discounts?
We offer a loyalty program where you can earn points with every purchase. You can redeem these points for discounts or special offers. Sign up for our newsletter to stay informed about sales and exclusive promotions.
8. What is the best way to layer for winter?
Layering is key for staying warm in winter. Start with a moisture-wicking base layer, followed by an insulating layer like a fleece or sweater, and finish with a weather-resistant outer layer such as a coat or jacket. Don’t forget accessories like scarves, hats, and gloves to complete your look!
9. Can I get a custom order for a specific color or size?
Currently, we do not offer custom orders, but we frequently update our collections. Keep an eye on our new arrivals to find the perfect piece!
10. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use that tracking number to monitor your package’s journey on the carrier’s website.